HomeAsian Journal of Tourism and Hospitality Researchvol. 5 no. 1 (2011)

Sustainable Liquid Assets: Improving Hotel Performance using the Balanced Scorecard and Lean Logistics

Ruth Mcphail | Ron Fisher

Discipline: Hotel and Restaurant Management



The study aims to present a conceptual model of how the learning and growth dimension of the balanced scorecard guides lean logistics techniques to achieve sustainable water management practices and improved business performance. The research is based on new waste management practices that have reduced water usage in a five-star hotel.