E-Journal | Tiffany Adelaine G. Tan

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Tiffany Adelaine G. Tan

Email: tptan2@up.edu.ph

Orcid ID: https://orcid.org/0000-0001-5178-283X

Affiliates: University of the Philippines Cebu College, Cebu City, Philippines

Papers	4	Cites/Paper	32.25	Cites/Author/Year	3.31
Potential Citations	129	Cites/Author	43.00	h-index	3
Year(s)	13	Papers/Author	1.33	g-index	4
Cites/Year	9.92	Authors/Papers	0.75	hI,annual	2.41

Article List

Open Access Subscription Access

Evaluating Service Encounters: The Effects of Employee Responses on Service Failure and Recovery

Tan, Tiffany Adelaine G.

Integrating Justice Theory and Service Quality Concept to Evaluate Customer Recovery Satisfaction

Tan, Tiffany Adelaine G.

Discipline: Business, Management

The Influence of Organizational Justice on Job Satisfaction in a Hotel Setting

Tan, Tiffany Adelaine G. | Sia, Leahlizbeth

Applying Stakeholder and Self-Efficacy Theories to Classify Organizational Citizenship Behavior Antecedents

Tan, Tiffany Adelaine G. | Sia, Leahlizbeth | Duran, Benedict James